Unity Travel Return Policy

Hello and thank you for considering Unity Travel for your festival travel needs. When it comes to returns and refunds, we try to be as fair as possible. Below you will find details on our return policy.

Please understand that in order to provide our travel services, we have to coordinate services with multiple different fulfillment agencies including but not limited to: Hotels, shuttle companies, events hosts, and rental services.

Event tickets are 100% non-refundable. (The only exception is in the event of the event host/promoter cancelling the entire event before its scheduled start date)

Hotel and/or shuttle services are refundable no later than 14 days before scheduled service dates with a 20% Cancelation fee. There are no refunds within 14 days before scheduled service dates. 

If you would like to request a refund, please send a written request to [email protected] with your order number and reason for a refund. Refunds are ONLY processed through email communication.